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Wednesday, 18 July 2007
small voice... big internet.
It's been an odd day.. the main activity at work was to give one of the managers from World Service an introduction to the studio and playout systems we use, and it went very well indeed. It was very useful that he already had an insight into some of the kit, since it's being installed in the new studios next door.
Right in the middle of our conversation, though, I got a rather concerned call from Beth, saying that a man from Belfor wanted to speak to me, about something I wrote on my website. Good heavens!, I thought - what could have resulted from something I published from my little corner of the web? I have to say, as I waited for an opportunity to return the call, I was a little worried that I'd be speaking to the legal team about something I'd published... I'm not really used to getting feedback from folk I don't know!
I called the number she gave me, and had a very useful conversation with a gentleman called Warren, who wanted to discuss my experiences. The head office in the USA had encountered the previous blog entry, and he was asked to have a conversation about it with me. He explained that, since the floods in Yorkshire, Belfor have had ten times the volume of calls, which is unprecedented in their history, and has meant all staff have been working extremely hard to keep up with the demands on them. I explained that my writing tends to be a commentary on the situation as I see it, and certainly not meant as a complaint against Belfor..
Still, the drying equipment appears to have done its job, and is waiting to be collected - that, save for co-ordinating the rest of the work - will probably complete Belfor's involvement. Hopefully the communications will stay open, though - I'm still waiting for a call from the asbestos removal people - strictly speaking, nobody's allowed into the studio until the door's been sorted, which could cause further problems.
Furthermore, Crawfords - the loss adjustors - have said they've requested a list of 'beyond economic repair' items from Belfor... nobody's been to our house to check them, yet... especially the studio. I shall chase this up this afternoon.
With Nationwide, Crawfords and Belfor all being involved at various stages, it's hard to keep track of who's responsible for organising what! With any luck, though, things shouldn't fall through the cracks, and life will be able to get back to normal soon. Throughout this, I certainly acknowledge that we're much better off than so many others, who aren't even able to return to their homes yet!
Posted by james at July 18, 2007 1:53 PM
Comments
How impressive, though, that they're being progressive enough to read the entry, recognise that your patience was beginning to wear thin, and intercept the issue *before* it becomes a problem!
While it doesn't get the studio redone any faster, it's a little more bearable, I suppose, to know that it's because they're buried under other claims, rather than just randomly ignoring you.
The power of the interweb....
Posted by: Sunshine at July 18, 2007 5:00 PM
our legal team will be in contact shortly regarding matters of slander, deformation of character, abuse and er bigamy. plus anything else we can think of.
Posted by: jon von bird at July 19, 2007 8:29 PM
